I'm receiving a payment error. What do I do?

If you're getting a payment error, please try the following steps:

1. Make sure you are using the accepted payment methods.

(We accept any major credit or debit card such as Visa, Mastercard, American Express, Discover, and PayPal) 

Avoid using prepaid cards since it tends to not be as reliable and can cause issues. 

 
2. Double-check that you are entering the correct information. 
 

3. Confirm that you have enough funds to cover the charge.
 

4. Please contact your bank and ask them to let the payment through. 
 

5. If steps 1-4 did not work for you, please send us a message via the chat icon in the lower right corner or send an email to [e-mail].